We are JoyLabs Limited (hereinafter collectively referred to as "we", "the Company" or " Joylabhk ") and we own and operate the website www.joylabhk.com (hereinafter collectively referred to as "our website" or "joylabhk. com"). Our website provides convenient ways to shop online, including using our apps, and provides one-stop delivery services (hereinafter collectively referred to as the "Services"). We value your privacy and protect the confidentiality of your personal information. This Privacy Policy applies to all products and services we offer and describes how we collect, use and disclose your personal information. This privacy policy is governed by the Personal Data (Privacy) Ordinance (Cap. 486) (hereinafter referred to as the "Ordinance").

Purpose of collection and use of personal data

You can visit our website without providing any personal information. When you participate in, access or register for any Services, we collect your personal data in order to provide you with the Services. You can choose not to provide the personal data requested, but in this case we may not be able to provide you with the service. By submitting your personal data, you consent to the use of such data as described in this Privacy Policy Statement.

Your personal information collected by the Company may be used for the following purposes:

Provide relevant services to you;

Verify your account identity;

Process your orders and payment instructions, or collect outstanding payments or other instructions;

Analyze, verify and/or conduct credit checks, payment details and/or conditions to provide you with relevant services;

Design services for you;

Provide you with customer service;

Conduct market research, statistical analysis and behavioral analysis;

conduct an audit;

Make disclosures when required by applicable laws, rules and regulations;

Directly market the products and services of the Company and its business partners.

Types of personal data collected

In order to conduct the Company's business, including registering and managing the Company's website and related products and services (including related online services), you may be required to provide personal information, such as but not limited to the following information. If this information is not provided, you may not be able to Meet your needs:

your name;

Contact information, including contact name, telephone number or email address, shipping address.

In some cases, you may be asked to provide certain data to further improve our products and services and/or to better tailor the type of information presented to you. In most cases this type of data is optional, however, if the service requested is a personalization service or the provision of a product depends on you providing all requested data, failure to provide the requested data may prevent us from To provide services to you. Such data includes but is not limited to:

gender;

dietary preferences and lifestyle;

Other related products and services to your subscription.

The Company's web servers may also collect data related to your online sessions for the purpose of providing anonymous, statistical information about server usage in order to better meet the needs and expectations of website visitors. Such data may include, but is not limited to:

Browser type and version;

operating system;

IP address and/or domain name.

Confidentiality, Disclosure and Security of Personal Data

The Company will not trade your personal and contact information for profit without your written consent. All personal data collected and retained by the Company will be kept confidential but may be used by the Company in order to comply with any legal obligation or requirement, or to provide you with services or fulfill the original or directly related purpose for which the personal data was collected, or based on your consent. This information will be provided to the following parties (whether within Hong Kong or abroad):

A court of competent jurisdiction, law enforcement agency or other governmental or statutory agency, agency or organization;

Any other person who is under a duty of confidentiality to the Company, including members of their own companies, IT consultants, data processors, auditors, accountants or lawyers;

Banks, financial institutions, credit card issuers or debt collection agencies.

Questions, comments, suggestions or information (non-Personal Information) that you send or post by mail or on our Site or any portion of the Site will be deemed to be voluntarily provided by you to the Company and are non-confidential and non-proprietary. We reserve the right to use, reproduce, disclose, transmit, publish and/or post such information elsewhere, including passing it on to any relevant company, for the purpose of developing and marketing the Services and meeting user needs.

We will make all reasonable efforts to ensure that any personal data held by the Company is stored in a secure place.

All personal data we collect will be kept confidential to the best of our ability. However, you need to understand that we cannot guarantee the security of transmission.

Retention of personal data

During your transactions with us, we will retain records of your online transactions for audit purposes. Our general policy is to retain this information for a reasonable period of time. We do not provide online facilities for you to delete the personal data we hold.

direct marketing

The Company intends to use the personal data collected from you for direct marketing communications and the Company requires your consent. Subject to your consent, you may from time to time receive phone calls, emails and direct mail from us or our affiliates containing promotional materials. We communicate with you primarily via email, if you wish to unsubscribe from direct marketing communications you can find and click on the unsubscribe link found in each promotional email and we will remove you from our mailing list without any charge subscription. Alternatively, you can contact our customer service by mail at joylabhk@gmail.com to request to cancel your subscription.

Access and correct information

If you would like to access and/or correct personally identifiable information that you have provided to us over the Internet, you may contact us as follows:

Email: joylabhk@gmail.com

Use cookies

A cookie is a small text file that is placed on your computer (or other electronic device) when you visit our website. We use cookies on our website:

To identify you when you visit this website;

Obtain information about your preferences, browsing behaviour, online activities and use of the internet;

Keep track of the items in your shopping basket and guide you through the checkout process;

Conduct research and statistical analysis to help improve our services and better understand the needs and interests of our visitors and customers;

To more effectively target our and our business partners and advertisers’ marketing and advertising campaigns and provide interest-based advertising that is relevant to your interests;

Make your online experience more efficient and enjoyable;

Enhance security.

The information we obtain through the use of cookies may not include your personal data. Although we may obtain information about your computer or other electronic device, such as IP address, browser settings, browsing history and/or other Internet log information, this information may not be used to identify you personally. Where non-personal data is combined with personal data, we will process the combined data in accordance with the purposes stated in this privacy policy. In some cases, we may collect personal data about you, but only when you voluntarily complete an online form or purchase goods from our website or use services.

If you do not wish to use cookies, you can disable them in your web browser. If you disable cookies, please understand that you may not be able to use certain features of our website.