Joy Lab Limited (collectively, “we,” “the Company,” or “Joy Lab”) owns and operates the website www.joylabhk.com (collectively, “our website” or “joylabhk.com”). Our website offers convenient ways to shop online, including using our app, and provides one-stop delivery services (“Services”).

Please read the following terms and conditions carefully before using our website. By using our website or any part thereof, you acknowledge that you have read these terms and conditions and agree to be bound by them. We may revise these terms and conditions from time to time, and updating this notice will be deemed to make the revisions effective.

1. register

1.1 When you use our services or place an order, you need to register with us. When registering, you must make a declaration that we have the right to believe, based on that declaration, that you are 18 years of age or older and capable of entering into legal contracts.

1.2 If you need to register, you must:

(i) Provide us with accurate, complete and up-to-date registration information;

(ii) Protect your username and password; and

(iii) Authorize anyone who we believe will use your username and password to be either you or someone you have authorized to act on your behalf.

1.3 If any of the information you provide changes, please notify us immediately so that we can communicate with you effectively.

2. Order

2.1 The price charged when you place an order is the price applicable on the day you place the order. You cannot cancel a submitted order even if we have not yet accepted or rejected it.

2.2 All product prices listed on joylabhk.com are in Hong Kong dollars.

2.3 Our system will generate an email to the customer's registered email address to confirm that we have received your order. This confirmation does not constitute a commitment to deliver the ordered goods.

2.4 We reserve the right, and have the full discretion, to refuse or cancel any order for reasons including but not limited to:

(i) There is not enough stock to deliver the products you ordered;

(ii) Unable to arrange delivery for your area; or

(iii) The price of one or more products you ordered is incorrect due to human or computer error, or due to incorrect pricing information provided by the supplier.

3. Payment

3.1 The company accepts PayPal payments. Orders will be priced in Hong Kong dollars.

3.2 When placing an order, you agree and accept that any loss incurred during credit card transactions is entirely your responsibility, and we assume no liability whatsoever.

3.3 The Company reserves the right to change the payment terms for any order without prior notice.

3.4 The products and prices displayed on our website are for reference only and may be subject to change or modification during the actual transaction.

4. deliver

Please see our delivery terms.

5. Refund and exchange

Please see our refund and exchange policy.

6. ownership

6.1 All risks associated with the product are transferred to you upon delivery, but Joy Lab retains ownership of the product until you have made full payment.

7. force majeure

7.1 Joy Lab shall be released from liability for performance if it is unable to perform its obligations related to the services provided on this website due to force majeure (including fire, accident, natural disaster, any law, order, notice, regulation, requirement, strike, labor dispute, labor shortage or skilled labor shortage, shortage or unavailability of products or raw materials, transportation delay or any other cause (whether similar to the foregoing)).

8. Disclaimer

8.1 We do not guarantee that your access to our website (including the use of our applications or software) or any part thereof will be uninterrupted, reliable or fault-free.

8.2 We do not guarantee that our website or any of its content will be accurate, complete or reliable.

8.3 We do not guarantee:

(i) Any service (whether or not provided by us) will be provided with appropriate care and skill; or

(ii) Any goods (whether or not provided by us) will be of marketable quality or fit for any purpose (even if such purpose has been notified to us in advance).

8.4 You agree that data transmission over the Internet cannot be guaranteed to be completely secure. While we strive to protect such information, we cannot guarantee the security of any information you send to us. You send us any information at your own risk.

8.5 To the extent permitted by law, we exclude all liability (whether contractual, tort or otherwise, whether or not due to our negligence) that may arise against you for the following reasons:

(i) There are technical, factual, textual or typographical inaccuracies, errors or omissions in our website (including the use of our applications or software) or any of our information;

(ii) Our website (or any part thereof), goods or services are unavailable;

(iii) Failure to provide goods or services in a timely manner, or negligence in the process of providing goods or services;

(iv) Any product is not of marketable quality or suitable for its intended use; or

(v) Any false statements regarding our website, goods or services.

8.6 Unless otherwise provided by law, the foregoing disclaimers shall not affect any legal rights that you cannot exclude. However, in such cases, our liability shall be limited to re-providing our services or goods to you, if permitted by law.

9. ensure

9.1 You promise not to use our website:

(i) Uploading, publishing, emailing, providing, or otherwise transmitting content that you do not have the right to transmit (whether proprietary, contractual, or trustworthy) or that is illegal, harmful, threatening, abusive, infringing, defamatory, or otherwise objectionable;

(ii) By using any service, impersonating any person or entity, or by using any service to transmit any false or altered content;

(iii) Uploading, publishing, sending emails, providing or otherwise transmitting content that infringes on the proprietary rights or intellectual property rights of any party, including but not limited to patents, trademarks, trade secrets, copyrights, etc.;

(iv) Uploading, posting, sending emails, providing or otherwise transmitting any unsolicited or unauthorized advertising, promotional materials, "spam," "junk mail," "chain mail," "pyramid scheme," or any other form of solicitation, unless expressly authorized in writing by us;

(v) Uploading, publishing, sending emails or otherwise transmitting content containing software viruses or any other computer code, files or programs that may interrupt, disrupt or limit the functionality of our website and/or computer software or hardware or the telecommunications equipment that constitutes them;

(vi) Interfering with or disrupting servers or networks that provide services, or violating the requirements, procedures, policies or regulations of such networks;

(vii) Collect or store other users’ personally identifiable information.

9.2 You acknowledge that our website has no obligation to pre-screen content, but our website has the right (but not the obligation) to refuse or remove any content available through the Service in its sole discretion. Without limiting the foregoing rights, our website has the right to remove any content that, in its opinion, violates the terms and conditions or is objectionable.

10. Linked websites

10.1 Some links (including hyperlinks) on our website will take you out of our website. These links are provided for your convenience only, and their inclusion does not imply our endorsement or approval of the linked website, its operator, or its content. We are not responsible for the content of any linked website.

11. intellectual property

11.1 All intellectual property rights to the content, user-generated content, design, text, graphics, and other materials on our website, as well as the selection or arrangement thereof, are owned, controlled, or may be used by us. No unauthorized use is permitted without our prior written permission.

11.2 All trademarks, product names, and company names or logos used on our website are the property of us or their respective owners. We do not grant any licenses for the use of any such trademarks, decorations, product names, company names, logos, or headings, and such use may constitute an infringement of the holder's rights.

12. generally

12.1 We may amend these terms and conditions at any time without prior notice. In the event of any dispute, the Company's decision shall be final.

12.2 In the event of any discrepancy between the Chinese and English versions of these terms and conditions, the English version shall prevail and take precedence.

12.3 We take privacy seriously. Our Privacy Policy statement covers our use of any information you provide. By using our services, you consent to our collection, storage, and use of information about you in accordance with our Privacy Policy statement. You acknowledge and agree to be bound by the terms of our Privacy Policy statement.

12.4 We reserve the right, at our sole discretion, to refuse a user access to our website or any part of our website without notice, and to refuse to provide our services to any user who violates these terms and conditions.

12.5 You may not assign or otherwise deal with all or part of your rights and obligations under these Terms and Conditions without our written consent.

12.6 These terms and conditions constitute the entire agreement and understanding between the parties and supersede all prior oral or written agreements, understandings or arrangements relating to the subject matter set forth in these terms and conditions. Neither party shall have any right to rely on any agreement, understanding or arrangement not expressly set forth in these terms and conditions.

12.7 These terms and conditions shall be governed by the laws of Hong Kong. You agree to submit to the exclusive jurisdiction of the courts of Hong Kong. If any part of this Agreement is held to be unenforceable, such unenforceable part shall have the greatest possible effect, and the remaining parts shall remain in full force and effect.

12.8 You agree to indemnify and hold harmless us from and against any and all claims, actions or demands, including but not limited to reasonable legal and accounting costs, arising out of or relating to your use of our website or content or your breach of this Agreement. A fee of HK$1 will be charged per paper shopping bag as required, in accordance with Hong Kong regulations.

13. Promotional Terms and Conditions

13.1 The promotional codes or coupons we provide are only valid for one-time purchases on our website and are subject to special terms and conditions.

13.2 Promotional codes or coupons are non-refundable and cannot be exchanged for cash. Unused amounts will be forfeited.

13.3 Promotional codes cannot be used in conjunction with other promotions.

13.4 We reserve the right to terminate or modify the above offers. In any event of dispute, our decision shall be final and decisive.